This client is a prominent Food Manufacturing and Distribution Company that faced a substantial challenge—an annual $20 million employee retention problem affecting two processing plants. The root cause lay in the disintegration of the supervisor-employee relationship, a consequence of an exclusive focus on production metrics and the absence of ongoing leadership training. Their leadership aspired to reshape their corporate culture and redefine their legacy, while focusing on these three goals: enhancing production metrics while eliminating retention issues, enriching their operational legacy by eradicating retention challenges, and becoming the preferred employer in their operating cities, nurturing the community while elevating their brand's reputation.
Issue:
- Low employee engagement: a focus on meeting quotas resulted in supervisors prioritizing production over employee relationships
- High employee turnover: this led to a significant
staffing shortage issue and negatively impacted the work environment and workload for employees - Communication challenges: these were due to changing community
demographics and they further contributed to workplace problems
Action:
- Consulted with senior management to understand company history and challenges
- Established an employee satisfaction baseline using refined surveys and behavior analytics
- Conducted over 1,200 confidential employee sessions, keeping employees informed and engaged, and facilitated employee discussions for creative solutions
Result:
- Significant improvement in employee retention within 12 months:
- 2018: 51%
- 2019: 84%
- 2022: fully staffed
- Increased employee perception of feeling valued:
- 2018: 38%
- 2019: 64%
- 2022: 71%
- Enhanced recognition of employees by supervisors:
- 2018: 58%
- 2019: 64%
- 2022: 70%
Have questions?
Call People Results at 313.965.0350 or contact us online for more information.