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A global sustainability leader launched a five-year transformation to enhance efficiency across services, technology, and delivery. The effort spanned regions, centers, and business functions—and while new systems were central to the plan, the real key to success was preparing people. The company’s SVP of Global Business Solutions recognized that readiness, engagement, and long-term behavior change would determine outcomes. To support this, the organization partnered with People Results to equip teams for a smooth transition, stabilize operations during the shift, and create buy-in that would last well beyond the implementation phase. The result was a well-prepared workforce and a change strategy that stuck.
Issue:
- Transformation success
hinged on employee behavior
—not just systems—requiring
broad engagement across
functions and time zones. - Leaders lacked a shared
playbook or roadmap for
preparing teams through
multi-year change and
complexity. - With pressure mounting, the
company risked delays,
disengagement, and stalled
momentum unless they
aligned teams early and
consistently across the global
footprint.
Action:
- Built a tailored, end-to-end
readiness strategy supporting
phased rollout across regions,
functions, and employee
groups. - Trained change agents and
business leaders to model and
drive transformation behaviors
within their teams. - Created measurable indicators
of change readiness and
adoption, using pulse surveys
and feedback loops to adapt
support strategies as the
transformation evolved.
Result:
- Accelerated global adoption of
new systems and processes while
reducing disruption and
confusion. - Increased employee confidence
and trust through clear
communication, steady
reinforcement, and people-first
planning. - Delivered long-term capability by
embedding scalable change
infrastructure—including
internal champions, tools, and
governance—ensuring the
company could sustain progress
far beyond the original
transformation timeline.
Have questions?
Call People Results at 877.448.9741 or contact us online for more information.