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A large retailer with more than 1,500 locations needed a scalable, flexible platform for training hundreds of store supervisors and managers. While repeatedly listed as one of America’s best places to work, the employer operated in a union-dense sector and had recently become a unionization target. Executive leadership recognized the need to raise risk awareness among its management team, strengthen the team’s resolve and resiliency, and support managers in fostering a positive work environment. Pulling hundreds of individuals to a central location for in-person training was logistically and financially unrealistic as was deploying resources to each location. The retailer turned to People Results for a solution: LaborWise Leadership. This 10-module on-demand e-learning platform enabled the company to educate its management team quickly, efficiently, and effectively.
Issue:
- Urgent need for supervisors to strengthen their labor relations awareness, strategy, and response skills.
- Training needed to be consistent, scalable, and available across 1,500+ retail locations with a geographically dispersed workforce.
- The fast-paced, interruption-heavy retail environment made traditional, classroom- style training models unfeasible for store leadership teams.
Action:
- Rolled out LaborWise
Leadership, a flexible, 10-
module on-demand training
program that leaders could
complete in manageable
segments. - Designed a delivery system allowing leaders to pause, resume, and complete training around the realities of day-to- day store operations.
Result:
- Tens of thousands of leaders
across the organization have
completed LaborWise training,
significantly improving labor
relations readiness at the store
level. - Leadership teams are now equipped to identify, manage, and mitigate labor issues proactively, helping protect the company ’s reputation and operational continuity.
Have questions?
Call People Results at 877.448.9741 or contact us online for more information.